IN STORE: You are able to return items within 14 days from the day of purchase for store credit / exchange. we reserve the right to deny the return. Returns must be received in NEW, UNWORN and UNWASHED condition with tags attached and the receipt.
ONLINE: You are able to return items within 10 days from the day you receive your purchase. For items received after this time period, we reserve the right to deny the return. Returns must be received in NEW, UNWORN and UNWASHED condition with tags attached. We do not refund shipping charges.
Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
Order # _______
21 N. Front Street
Wilmington NC 28480
NON-REFUNDABLE and NON-EXCHANGEABLE ITEMS INCLUDE:
Email us at firstname.lastname@example.org to make us aware of your exchange. In order to exchange the items MUST be in NEW, UNWORN, and UNWASHED condition with tags attached and must be returned within 10 days from the day you receive your package. An order number or name of original purchaser is required for any exchanges/returns. The buyer is responsible for ALL shipping & handling fees for items returned. We do not refund shipping fees. When we receive the items you would like to exchange, we will then refund you the balance. Please allow approximately 7-10 business days to process your return AFTER it has been received. You can wait until you see the refund on your credit card statement and then you can place a new order. We will waive shipping for exchange orders (US Only and excludes shoes). We will provide you with Free Shipping code when you first contact us about your exchange.
1. Email us at email@example.com to make us aware of your exchange.
2. We will give you a unique coupon code to waive the shipping fee on your new order
3. Place a new order online.
4. Reference old and new order #'s on Tusc Return & Exchanges Form when you send back items.
5. When we receive your exchange we will send your refund.
If you have any questions, please contact us at firstname.lastname@example.org or 910-399-2252.